1Information We Collect
We collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for communication channels, including SMS and email
Non-Personal Information
- IP address
- Browser type
- Device information
- Website usage patterns
- Analytics information
- Cookies and similar technologies
Customer Communication
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2How We Use Your Information
We use collected information to:
- Provide and improve our services
- Process transactions and payments
- Communicate with you about inquiries, appointments, and services
- Communicate about promotions where you have provided the appropriate consent
- Enhance website functionality and user experience
- Maintain security and help prevent fraud
- Maintain records of communication preferences and consent
3SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, scheduling updates, and important service communications.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in.
- We maintain records of opt-in actions.
- We comply with applicable laws and regulations governing SMS communications.
Opt-Out Instructions
You can cancel SMS notifications at any time by replying “STOP”.
You will receive a confirmation message, and no further messages will be sent unless you re-opt in.
Help & Support
Reply “HELP” for assistance or contact:
Customer support is available during regular business hours.
Message Frequency & Content
Message frequency varies based on your interactions with our business and services.
Messages are related to services, appointments, support, and other communications for which you have provided consent.
Carrier Information
- Standard message and data rates may apply.
- Carriers are not responsible for delayed or undelivered messages.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers and subcontractors when necessary to provide customer support, messaging, or other services.
Text messaging originator opt-in data and consent records are not shared for marketing or promotional purposes.
4Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
Third-party vendors that assist with business operations, including payment processing, appointment scheduling, CRM services, analytics, and SMS delivery.
SMS Providers
SMS aggregators and messaging providers solely as necessary to deliver messages you have consented to receive.
Legal Compliance
When required by law, legal process, court order, or valid law enforcement request, or when necessary to protect our rights.
Business Transfers
In connection with a merger, acquisition, financing, reorganization, or sale of assets.
Text messaging opt-in information and consent records remain excluded from marketing-related sharing.
5Data Security
We maintain reasonable security measures designed to protect personal information, including:
- Encryption of sensitive data in transit and at rest where appropriate
- Access controls and authentication mechanisms
- Security assessments and updates
- Employee security and privacy training
- Backup and disaster recovery procedures
- Breach notification procedures where required by applicable law
No method of Internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
7Your Rights & Choices
Depending on applicable law, you may have rights to:
- Access your personal information
- Request correction or updates
- Request deletion
- Opt out of marketing emails
- Opt out of SMS messages by replying “STOP”
- Request information about how information is processed
- Withdraw consent for future communications
- Submit a complaint to an appropriate supervisory authority
To exercise applicable rights, contact us using the information below.
8Third-Party Links
Our website may contain links to third-party websites.
Nexo Automations is not responsible for the privacy practices of third-party websites.
We encourage users to review the privacy policies of those websites.
9Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will be posted on our website with the applicable effective date.
For material changes, we may provide additional notice where appropriate.
10Contact Us
Nexo Automations
- Phone: +1 (626) 669-3436
- Email: hola@nexoautomations.com
- Website: https://www.nexoautomations.com